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Shelby Monks

About Me 

Organized and diligent customer service representative offering over two years of  experience combined with high-energy, enthusiastic in serving customers. Dedicated to building a loyal base of customers by providing exceptional, consistent service. I enjoy interacting with people and doing my best to come up with a solution to whatever problem they may have.

SKILLS

  • Team contribution

  • Process improvement

  • Organization

  • Planning and coordination

  • Project organization

  • Problem resolution

  • Customer service


EDUCATION  New Covenant Academy, Mansfield, PA

-(8/2010- Anticipated 06/2025)

AWARDS/ HONORS

  • Student of the Month

  • Student Council VP

  • Honor Roll

EXPERIENCE

Jellystone Park PA Wilds,  Mansfield, PA — Housekeeper, Recreation, Maintenance, Food Service, Office Clerk,and Retail,

(7/2021-Present)



  • Served and prepared food in cafe

  • Housekeep cabins,bathroom facilities, and campground buildings

  • Provide great customer service

  • Keep storage areas and carts well-stocked, clean, and tidy.

  • Dust and polish furniture and equipment.

  • Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.

  • Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.

  • Wash windows, walls, ceilings, and woodwork.

  • Hang draperies and dust window blinds.

  • Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.

  • Sort, count, and mark clean linens and store them in linen closets.

  • Replace light bulbs.

  • Deliver television sets, ironing boards, baby cribs, and rollaway beds to guests' rooms.

  • Move and arrange furniture and turn mattresses.