Shelby Monks
About Me
Organized and diligent customer service representative offering over two years of experience combined with high-energy, enthusiastic in serving customers. Dedicated to building a loyal base of customers by providing exceptional, consistent service. I enjoy interacting with people and doing my best to come up with a solution to whatever problem they may have.
SKILLS
Team contribution
Process improvement
Organization
Planning and coordination
Project organization
Problem resolution
Customer service
EDUCATION New Covenant Academy, Mansfield, PA
-(8/2010- Anticipated 06/2025)
AWARDS/ HONORS
Student of the Month
Student Council VP
Honor Roll
EXPERIENCE
Jellystone Park PA Wilds, Mansfield, PA — Housekeeper, Recreation, Maintenance, Food Service, Office Clerk,and Retail,
(7/2021-Present)
Served and prepared food in cafe
Housekeep cabins,bathroom facilities, and campground buildings
Provide great customer service
Keep storage areas and carts well-stocked, clean, and tidy.
Dust and polish furniture and equipment.
Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
Wash windows, walls, ceilings, and woodwork.
Hang draperies and dust window blinds.
Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
Sort, count, and mark clean linens and store them in linen closets.
Replace light bulbs.
Deliver television sets, ironing boards, baby cribs, and rollaway beds to guests' rooms.
Move and arrange furniture and turn mattresses.